Refund policy
SCULPT by Elle – Returns & Exchanges Policy
We want you to feel confident, strong, and empowered in your SCULPT pieces 🤎
Exchanges & Store Credit
We offer exchanges or store credit within 14 days of delivery for eligible items.
To qualify:
• Item must be unworn, unwashed & in original condition
• Tags must still be attached
• Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is faulty.
Limited Edition & Presale Items
Due to the exclusive and small-run nature of our collections, limited edition and presale items are eligible for exchange or store credit only.
We do not offer refunds for change of mind on these items.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or incorrect, we will replace or refund it in accordance with the New Zealand Consumer Guarantees Act.
Please email us within 7 days of receiving your order at:
support@sculptbyelle.com
Include your order number and clear photos of the issue.
Non-Returnable Items
For hygiene reasons, shapewear and intimate-style garments cannot be returned unless faulty.
How to Request a Return
- Email support@sculptbyelle.com
- Include your order number and reason for return
- Wait for approval before sending your item back
Items sent without approval may not be accepted.
Processing Time
Once approved and received, exchanges or store credits will be processed within 3–5 business days.
✨ Thank you for supporting SCULPT by Elle — a New Zealand owned activewear brand built for confidence, strength, and everyday wear.